Hyundai Motor America
<< For clarification of the survey period/scores,
please scroll down >>
All NEW Salespeople & Managers must go to the Sales Rewards website and register to receive their new rewards card!
Check out the FAQ sheet and "My STAR Activity" on the Rewards website
"My STAR Activity" allows you to view all points issued or charged back to your account by VIN
If you are having STAR Test issues, please contact 866.828.3811
Your STAR test sign-on must match your personnel enrollment name (i.e., if you are enrolled as William A Hyundai, then you must sign on as William, not Bill)
DO NOT REGISTER AS A CORPORATE EMPLOYEE
Contact your District Sales Manager for
STAR payment/non-payment inquiries
Salespeople are paid based on their HPI survey scores. The Salesperson must have a previous month HPI score of 925 or higher to be paid for the retail month.
Scores are based on a 90 day rolling average. A May score includes surveys received during the months of March, April and May. May's HPI score controls June's "retail" month.
If your May score is 925 or higher, you will be paid for all units sold and reported during June. If your score is lower than 925 or you did not receive a score for May, you will not be paid for your retail units sold and reported during June.
Your SalesManager can view your scores and surveys on the new Customer Insights website.
As a reminder, HPI scores must load before STAR payments begin each month.
(Only use this form if instructed
by the Region office)
*STAR* FACTS TO REMEMBER:
You must pass the current loaded STAR test in order to be qualified for payments. Additions to the STAR test must be completed within 45 days of the upload of the new modules.
Bonus payments do not require an HPI score to be paid.
New salespeople are paid the first 90 days with no score requirement. After the 90 day period, they must establish a HPI score to continue pay with no interruption (see score explanation on the left).
Salespeople that leave a HMA dealership and return to any HMA dealership in less than 6 months will not be considered a New Salesperson and will be required to post the previous month's HPI score above 925 to be paid.
Points are referred to as "payment"
Sales STAR points are processed every Friday (except the week following retail close) and will be posted to your account the following Tuesday if you meet the eligibility requirements.
Final monthly HPI scores are posted approximately one week after the retail sales close date.
Hyundai Motor America